Team members can answer questions about the e-bike rebate application process or web portal. Specific questions about bike shops or bike models will be referred to our subject matter expert. If you are a bike shop that wants to participate, please email or call and leave your shop name, location and best contact number and we will contact you.
Please allow up to 48 business hours for a response to voicemails or emails. Native English, Spanish and Chinese speakers are available.
Email – EBikesWSDOT@aptim.com
Phone – 1-833-909-4222
Regular customer service hours.
- Monday 7am-3pm
- Tuesday 7am-3pm
- Wednesday 7am-3pm
- Thursday 7am-3pm
- Friday 7am-3pm
Translation
For additional language translation, email ebike.rebate@wsdot.wa.gov or calling 564-233-8863.